WAV RMA Request Form

Aged, Refurbed &
Used Devices

Pricing Specials

WAV Online RMA Form

Please fill out the below form in its entirety. Required Fields are shown in RED.

WAV®, Inc. will assess an initial evaluation fee of $75.00 for all repair estimations. The initial evaluation fee will be waived if the repair is determined to be under manufacturer's warranty. The initial evaluation fee will be applied to any associated billable charges, if WAV is given approval to repair the unit. WAV agrees to provide an estimate of repairs, prior to any non-warranty repair being done. If the customer decides not to proceed with the repair, WAV will return the unit to the customer, and the customer will only owe WAV the initial evaluation fee of $75.00.

Repair items are to be shipped prepaid to WAV. All items shipped for repair must be packaged properly to prevent shipping damage. WAV will not be responsible for handling any claims due to improper packaging. WAV advises that if you have important data in the unit, then you should backup the data before sending the unit to WAV. WAV is not responsible for shipping mishandling.

No warranty, expressed or implied, including merchantability and fitness for a particular purpose applies to this unit. In no event will WAV be liable for any special indirect, incidental or consequential damages which include, but are not limited to, any delay in rendering service, loss of data, or loss of use during the repair period of the unit.

Upon completion of the below form, you will receive an RMA number with instructions on where to return the unit.

Section 1: Contact Information

First Name:

Last Name:

Job Title:

Company Name:

Street Address:

City:

State/Province:

Zip/Postal Code:

Phone:

Fax:

Email Address:

Section 2: Return Address Information

Return to Address Listed Above? If yes, skip to section 3

Yes No

Will you be dropping off your device?

Yes No

Will you be picking up your device?

Yes No

Company Name:

Attention:

Street Address:

City:

State/Province;

Zip/Postal Code:

Section 3: Device Information

Device 1 Make/Model:

Device 1 Serial Number:

Device 1 Problem/Description:

Device 2 Make/Model:

Device 2 Serial Number:

Device 2 Problem/Description:

Device 3 Make/Model:

Device 3 Serial Number:

Device 3 Problem/Description:

Device 4 Make/Model:

Device 4 Serial Number:

Device 4 Problem/Description:

Device 5 Make/Model:

Device 5 Serial Number:

Device 5 Problem/Description:

Section 4: Additional Information

How did you find out about WAV Repair Depot Services?

How many devices does your organization own?

1-5

6-10

11-25

26-50

51+

Where did you purchase your devices?