authored by Kent Brost, VP of Wireless Security

Many of today’s companies including our mutual wireless business customers are discussing the value & burgeoning business requirements for true convergence of wireless voice & data.  Worker mobility is becoming more highly desired without sacrificing information access, voice quality or customer service.  Productivity survey results indicate that employees of today’s businesses significantly benefit by enabling an integrated voice & data mobile solution.  Customer’s frustration over getting voicemail is reduced as employees are reachable when away from their offices and work areas.  Improved inter-company communication is also facilitated allowing co-workers more consistent access to each other to remedy both company & customer issues. 

The NetLink solution includes a Telephony Gateway that is connected to the analog or digital station port within the facility’s telephone switch.  When a call destined for a NetLink Wireless Phone is received, the Gateway converts the PBX call to IP packets and transmits them over the customer’s 802.11b wireless LAN.  The telephone then receives the voice packets and assembles the conversation while maintaining excellent voice quality.  Voice quality is the primary function of the SpectraLink SVP Voice Priority Server (SVP) and ensures the voice packets have priority over the data packets on the wireless network. 

NetLink is the wireless LAN convergence system for Legacy PBX Systems and VoIP networks.  The systems are highly flexible and scalable to provide wireless VoIP in nearly any customer environment. 

Vertical markets that have embraced the NetLink voice solution include:

•         Education – Providing voice to mobile teachers & staff when away from their classrooms & outside the school enhancing student security.

•          Healthcare – Providing immediate access to Physicians & Nurses that impacts improved patient care.

•         Manufacturing & Distribution – Providing immediate access & “push to talk” phone capabilities to managers & staff in all areas of the facility  

•         Retail – Providing discreet voice solution for staff working in aisles or warehouse. 

•        Hospitality – Enabling hotel management & facility planners to work on daily events without loss of contact to important prospective clients

Executives, managers & staff working in today’s competitive business world all have common wireless data & voice requirements.  Workers can now be truly mobile, accessing data and voice via the wireless infrastructure allows them to be more productive and provide improved service to their prospects & customers.  WAV not only distributes the Spectralink VoIP solution, we understand the value and have used their integrated solution for several years.    We use SpectraLink’s ruggedized I-640 phones in our warehouse as well the management team using the e340 wireless handsets in our office environment.