authored by Kent Brost, VP of Wireless Security

Itronix has served the public utility industry with wireless - rugged Windows based computing solutions since 1997.  Applications in the public utility industry make challenging demands on mobile computing devices, often requiring 24/7 performance in a variety of extreme environments where speed and safety are equally critical. Itronix's wireless and secure ultra-rugged hardware products meet and exceed these challenging application needs.  

Itronix offers wireless, rugged solutions for a wide-variety of utility /energy applications. A growing trend is for public utility company employees is to use wireless, rugged computing platforms beyond the realm of field service. Itronix customers are increasingly using the technology across different work groups, such as construction, pipe and pole inspections, meter shop, locating, substation and plant maintenance and other departments to improve productivity and cut costs. 

Over 90% of Itronix Utility customers are wirelessly enabled, and over 50% have deployed multiple wireless technologies, such as 802.11b, Bluetooth; and wireless WAN technologies, such as CDMA 1xRTT, CDPD, and GPRS or private radio. Itronix computing solutions enable these customers to make the most of their wireless investment with our innovative wireless performance features like CRMA^® and Mobility XE™. 

Itronix computers feature Common Radio Module Technology (CRMA) that enable users to easily and cost-effectively upgrade to new wireless technologies as they become available. These upgrades can easily be performed in the field, so there is no need to send the units back for service. Keeping mobile workers functioning at all times is the key to improving your service and productivity–Itronix innovations makes that happen for the utility/energy industry. 

Itronix provides in-field support provided by a network of Field Service Managers whose expertise focuses on specific vertical applications and industries. Strategically located to provide nationwide support, they can provide both first level and escalated customer support. In addition, the Field Managers perform regular site visits to receive feedback on customer satisfaction, training or individualized support needs, product performance and future value-add post-installation support needs to support anticipated changes in the customer environment and user community or profile, as well as to garner input on future product designs.