WAV technical services are second to none in the industry. Our wireless experts and certified professionals are trained to ensure your technical requirements/project needs are met everytime. Click on the links below for full product descriptions.

SERVICE PRICING STRUCTURE:

WAV SITE SURVEYS

Available Products:
TSR-A1, WLAN Site Survey up to 54Mbps 0-75K SF, $1,800.00 EA
TSR-A2, WLAN Site Survey up to 54Mbps 76-250K SF, $2,700.00 EA
TSR-A3, WLAN Site Survey up to 54Mbps 251-500K SF, $3,600.00 EA
TSR-A4, WLAN Site Survey up to 54Mbps 501-750K SF, $5,400.00 EA
TSR-A5, WLAN Site Survey up to 54Mbps 751-999K SF, $7,200.00 EA
TSR-A6, WLAN Site Survey up to 54Mbps over 1 million SF, QUOTE EA
TSR-B1, WLAN Site Survey up to 11Mbps 0-75K SF, $1,500.00 EA
TSR-B2, WLAN Site Survey up to 11Mbps 76-250K SF, $1,800.00 EA
TSR-B3, WLAN Site Survey up to 11Mbps 251-500K SF, $2,700.00 EA
TSR-B4, WLAN Site Survey up to 11Mbps 501-750K SF, $3,600.00 EA
TSR-B5, WLAN Site Survey up to 11Mbps 751-999K SF, $5,400.00 EA
TSR-B6, WLAN Site Survey up to 11Mbps over 1 million SF, QUOTE EA
TSR-S1, Wireless Link Point to Point Site Survey, $3,600.00 EA
TSR-S2, Wireless Link Point to Multi-Point Site Survey (per leg), $1,200.00 EA

The purpose of the WAV® Wireless LAN Site Survey is to determine the number of access points, antenna types and locations to achieve seamless wireless coverage. The site survey will also determine any antenna cabling requirements and mounting accessories. WAV® offers site surveys for the following technologies and manufacturers:

 •802.11a (Cisco Aironet, Colubris, Intermec, Proxim, smartBridges, Symbol and more)
 •802.11b (Cisco Aironet, Colubris, Intermec, Proxim, Symbol and more)
 •802.11g (Cisco Aironet, Colubris, Intermec, Proxim, Symbol and more)
 •Motorola Canopy
 •Redline Communications
 •smartBridges
 •Trango Broadband
 •Others

The information gathered during the site survey will be used to generate a site survey report. The report will include the following information:

•Contact information
•Facility information that may affect the wireless network
•Access point and antenna location information
•Installation guidelines per access point and/or antenna location.
•Equipment list
•Access point location diagram, including coverage patterns per antenna location.

Surveys are priced based on the size of the building and the areas to be covered. Not necessarily the size of the entire building, unless the entire building is to be covered.

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WAV PATH EVALUATION

Available Products:
TSR-S3, Path evaluation based on blueprint and/or other data, $300.00 EA

Path evaluation based on blueprint

A path evaluation is used when there is sufficient data such as GPS coordinates, pictures and/or location information to determine the following information:

•Radio altitude to achieve line of sight and Fresnel zone clearance

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WAV INSTALLATIONS

Available Products:
TSR-C1, WLAN Installation and Configuration - Per Day (Up to 6 Access Points), $1,800.00 DY
TSR-S4, Wireless Point to Point Installation, QUOTE EA
TSR-S5, Wireless Point to Multi-Point Installation, QUOTE EA

Installation and Configuration of RF Infrastructure
A WAV® Wireless LAN Installation will include the following services:

•Physical mounting of access points
•Installation of NEMA enclosures (optional)
•Physical mounting of antennas
•Connection of antennas to access points
•Connection of backbone LAN to access points
•Connection of power to access points
•Installation and connection of remote power system or Power over Ethernet injector
•Configuration of access points to Include:
•Proper firmware level
•Radio Configuration (system ID, channel, data rate, security)
•IP Configuration (provided by customer)
•Verification of coverage
•Verification of backbone connectivity:
•Ping access points
•Ping network

All local area cabling must be terminated and ready for connection by the RF installer. The installation will be done using the guidelines specified in the site survey report.

An installation report will be generated with the following information:

•Contact Information
•Installation pictures of access points, antennas and data closet
•IP and radio configuration

Wireless Point to Point Installation
This service includes the following:

•Radio configuration
•Radio and antenna mounting at both locations
•Cable installation
•Link test
•Installation report with all new configurations

Wireless Point to Multi-Point Installation
This service includes the following:

•Radio configuration
•Radio and antenna mounting at main and remote locations
•Cable installation
•Link tests
•Installation report with configuration settings for all locations

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WAV ON-SITE DIAGNOSTICS

Available Products:
TSR-D2, WLAN Diagnostic Hourly Charge (Advanced), $220.00 HR
TSR-D3, WLAN Diagnostic Daily Charge, $1,800.00 DY

On-Site RF Diagnostics

A WAV® Wireless LAN Diagnostic is used to troubleshoot wireless networks affected by any of the following:

•Slow wireless connections
•Wireless disconnects
•Insufficient wireless coverage and/or dead spots
•Excessive coverage and/or roaming issues
•Unknown source of interference
•Defective access points, antennas or cabling
•Changes to the facility that may impact the wireless coverage
•Changes to the wireless network configuration
•Access point firmware anomalies

A Diagnostic report will be generated based on the information gathered during the Diagnostic. The Diagnostic Report will contain the following information:

•Contact Information
•Wireless network information
•Any information found to be the cause of the problem
•Access point and/or antenna relocation suggestions
•Equipment list and/or wireless network configuration changes

The customer is responsible for:

•Replacing any defective wireless network components.
•Additional services such as Site Surveys and/or Installation required to fix any issues within the wireless network.

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WAV TOWER CLIMBING

Available Products:
TSR-S6, Tower Climbing/Work, $150.00 HR

This service is for any job that requires climbing a tower to do any of the following:

•Troubleshoot radio or antenna
•Swap radio or antenna
•Configure radio
•Install data or antenna cabling

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WAV SUPPORT CREW

Available Products:
TSR-S7, Support Crew, $150.00 HR

Support Crew

This service offers onsite technician support during an installation, site survey or diagnostic. This service does not include tower climbing or any tower work.

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WAV FREQUENCY LICENSE PROCESSING

Available Products:
TSR-S8, Frequency License Processing, QUOTE EA

Please contact WAV® Technical Services for more information.

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WAV KNOWLEDGE NETWORK AND TECHNICAL SUPPORT

Available Products:
TSS-01, Knowledge Network Web Access, $1,200.00 YR
TSS-05, Phone Support 10 Hour Call-Pack, $1,600.00 EA
TSS-06, Phone Support 20 Hour Call-Pack, $3,000.00 EA
TSS-07, Phone Support 30 Hour Call-Pack, $4,000.00 EA
TSS-08, Phone Support 40 Hour Call-Pack, $4,800.00 EA
TSS-12, Technical Phone Support, Hourly, $180.00 EA

WAV® Knowledge Network Web Access

WAV® will provide the same level of support for all on-line submissions and telephone calls. Our capable first level support is dedicated to answering your calls and on-line submissions during normal coverage hours. A second level team is also available to support the first level team with difficult inquiries. Hours of coverage are Monday to Friday from 8:00 AM to 5:00 PM Central Time, excluding WAV® recognized holidays.

The Knowledge Network will answer technical questions related to the hardware products WAV® provides. This includes questions regarding RF networks and clients. Customer provided equipment in which radios are installed is limited to the support of the radios themselves. Customer provided equipment includes desktop computers, or any other device not supplied or supported by WAV®. Configuration support for specific Operating Systems is on a best effort basis and is limited to installation of the client radio.

WAV® Knowledge Network Web Access is a powerful tool that utilizes the Internet to provide you with answers to your technical questions. Web Access subscribers need to provide an e-mail address, and then receive a user ID and password that will allow them access to the technical portion of the Knowledge Network on WAV’s website, www.wavonline.com. There are two methods of finding your answers with Web Access, the knowledgebase and on-line submissions.

The knowledgebase is a searchable store of information. Each entry in the knowledgebase describes a problem and the solution to that problem, and is referred to as a ‘page’. The knowledgebase is divided into several ‘books’ containing ‘pages’ specific to a particular vendor. While you can search multiple books at a time, this organization gives you the ability to tailor your searches to find the information you need quickly. The knowledgebase will also be an ever growing and developing resource, adding ‘pages’ as new products and issues present themselves.

As a Web Access subscriber, you will also have the ability to submit and review questions from the Internet. Creating a new call will route your question directly to the help desk. The help desk will respond to the calls received in this manner via e-mail. Open calls can be viewed on the Internet as well. New events related to an open call can be added from the Internet to keep your support representative abreast of any changes. Open calls generated by a phone call to the support team will also be available for viewing and updating on the Internet. Only calls opened by you are viewable by you with your password.

Phone Support Call Packs

WAV® will provide the same level of support for all on-line submissions and telephone calls. Our capable first level support is dedicated to answering your calls and on-line submissions during normal coverage hours. A second level team is also available to support the first level team with difficult inquiries. Hours of coverage are Monday to Friday from 8:00 AM to 5:00 PM Central Time, excluding WAV® recognized holidays.

The WAV® Knowledge Network will answer technical questions related to the hardware products WAV® provides. This includes questions regarding RF networks and clients. Customer provided equipment in which radios are installed is limited to the support of the radios themselves. Customer provided equipment includes desktop computers, or any other device not supplied or supported by WAV®. Configuration support for specific Operating Systems is on a best effort basis and is limited to installation of the client radio.

Telephone support Call Packs are intended for customers who want the ability to have telephone support readily available to them. The actual time spent on a call will be deducted from the total number of hours purchased. No rounding up or down is done.

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