The Sales Support Representative is an exciting opportunity to begin and grow a career in technology distribution. Our Sales Support Representative role offers an environment to learn, practice, challenge, and establish a strong foundation that is invaluable to advance your career in technology distribution. The focus is on supporting our sales team by talking with customers, processing sales orders and purchase orders to vendors. Your efforts directly support WAV's top-line growth — providing you with a professional development path into a variety of positions, if desired.
The role will encompass customer service responsibilities that will include working with the WAV sales team to drive incremental business and assist with meeting the monthly/quarterly/annual revenue and gross profit performance goals. You will receive technical training allowing you to respond to client inquiries and help guide clients in product selection. The Sales Support Representative will require the ability to utilize the WAV internal CRM system to create quotes and process orders.
Essential Duties and Responsibilities
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Respond to customers timely, with courtesy and respect
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Act as support to the sales team in obtaining vendor quotes for drop shipments, research inventory levels, and identify best resource to source product from, including inventory locations
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Create quotes and process sales orders for customers via CRM System
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Maintain proficient understanding of internal systems and processes to increase level of customer service to clients
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Maintain proficient understanding of technical knowledge of all product lines offered by WAV, attend in-house and supplier trainings
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Become proficient in the pricing models of all product lines offered by WAV
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Ability to thrive in a fast-paced sales environment where success is rewarded
Other Skills/Abilities
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Detail focused and possess strong organizational, analytical, and problem-solving skills
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Ability to be a self-starter who is independent and proactive
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Ability to be a high-energy problem-solver who handles pressure well while maintaining professionalism
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree from four-year college or university highly preferred, or equivalent experience in the workforce
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills:
To perform this job successfully, an individual must have knowledge of Microsoft Office programs and experience using a CRM system. Must be able to prepare quotes, sales orders and presentations without error.
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
This job has no supervisory responsibilities
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and it is climate controlled.
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Balance, execute and prioritize both routine and analytical tasks
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Support the growth and maintenance of WAV house accounts
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All other duties as assigned
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Ability to self-motivate, and ability to consistently deliver high‐quality work product
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Ability to work in a team environment with a positive "get it done" attitude
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Ability to thrive in an environment which is both ad-hoc, as well as an environment in which one must play multiple roles to support the organization
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 pounds, sitting or standing for extended periods of time, with the requirements to walk, reach with hands and arms, dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and talk/hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Must be able to physically participate in sales presentations, tradeshows, and other meetings.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please send your resume to: WAV HR
