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Position Overview

The Customer Solutions Specialist supports the WAV sales team and customers by ensuring that quotes, sales orders, and requests are completed in a timely, accurate manner. The Customer Solutions Specialist will use the WAV CRM system to create quotes, process orders, and manage activity. Your efforts directly support WAV's growth.

Essential Job Functions

• Promptly respond to customers with courtesy and respect
• Create quotes and process sales orders
• Create and process RMA’s
• Be knowledgeable of product lines distributed by WAV
• Attend in house and supplier trainings
• Act as a support to our internal customers
• Adhere to and promote WAV fundamentals
• Support WAV house accounts
• Other duties as directed by management
• Maintain a proficient understanding of internal systems and processes
• Reach out directly to manufacturers for DDO/PE price updates
• Handle customer service issues, finding solutions to customer problems
• Set up complex orders in the company’s ERP system
• Participate in enhancement testing efforts
• Understand the house accounts
• Able to suggest products and solutions for customers
• Support both the Broadband and Networking teams

Position Overview

The Human Resources Assistant provides administrative support to the Human Resources department, ensuring smooth daily operations and supporting employee engagement and organizational success

Essential Job Functions

• Maintain and update employee records
• Assist in preparing HR documents such as offer letters, contracts and policy updates
• Update and monitor annual training budget
• Coordinate and schedule interviews, meetings, and HR-related events
• Post new job openings
• Support onboarding processes
• Assist with timekeeping and attendance tracking and update OOO calendar
• Track performance development and review process

Position Overview

The Warehouse Manager is responsible for coordinating and managing all warehouse activities, including receiving, warehousing, and shipping of products in a manner consistent with Company service and cost objectives, act as a backup for the Corporate Warehouse Manager in his or her absence in a manner consistent with the Company’s policies and service objectives.

Essential Job Functions

• Shipping/Receiving
• Manage, coordinate, and assist with the unloading of inbound shipments, placement in preferred bins, orderly stacking of product, to ensure visibility of product labels and identification of product for picking and inventory management.
• Oversee and participate in the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork on purchase orders and customer orders, ensuring that all product is properly identified and counted.
• Prepare and process returns to vendors and receive against purchase orders upon receipt of replacement product.
• Oversee and manage logistics utilized to transport products to customers, facilities, and the communication between transport services to ensure efficient deliveries.
• Delegate logistics research to Logistics Specialist
• Inventory
• Operate/facilitate quarterly physical inventory. Assure the integrity of the inventory. Notify, prepare, and train staff to ensure quality of count.
• Maintain product locator system. Ensure the optimal utilization of space through warehouse consolidation. Rotate product as appropriate and assist with stock rotations.
• Manage inventory controls, space management, logistics, floor productivity, shipping, and customer service
• Maintain and/or develop action plans for productivity and loss prevention
• Labor Management
• Direct the operations of the warehouse staff to achieve prescribed objectives and goals. Manage the performance evaluation system for all warehouse employees, including recommending wage increases, discipline, and terminations. Ensure all documentation is updated in a timely manner.
• Interact with Operations, Purchasing, Inside and Outside Sales, Human Resources, Accounting, Customers, and employees. Act as a liaison between employees and top management.
• Train and manage a warehouse team to solve daily operational issues
• Reach short- and long-term goals
• Assists in the acquisition of new talent
• Quality
• Ensure inbound and outbound shipments are accurate and free of damage.
• Review feedback, monitor work processes, and ensure quality of services provided and customer service standards are met
• Scheduling
• Establish work schedules to maintain sufficient staffing within the department. Ensure that the schedules are correctly implemented and that the jobs are assigned effectively and completed properly.
• Safety, Sanitation, Security
• Maintain a safe and healthy work environment by establishing, following, and enforcing standard practices and procedures. Conduct and complying operations in accordance with OSHA, and MSDS Standards.
• Act as local trainer for new employees and recertification of employees for material handling equipment operations safety
• Equipment
• Ensure the efficient and safe operation of all material handling equipment, radio frequency equipment, and computers.
• Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed
• Comply with all policies and procedures as outlined in the company handbook.

Position Overview

The Warehouse Operations role is responsible for receiving products, filling customer orders, arranging for outbound product shipments and putting stock away in a manner that meets company standards for safety, security, and productivity. Acts as a back-up for the Warehouse Lead. Also, responsible for ensuring that all products are free from damage, and assures that the quantity, quality, labeling, and addressing of orders corresponds to customer specifications or other requirements.

Essential Job Functions

• Unload and load products in an efficient and safe manner
• Receiving:
• Physically count items on packing list/BOL, inspect packages for damage prior to signing for receipt with carrier
• Determine appropriate bin location to receive items in inventory
• Safely unpack items, and place in preferred or alternative location using appropriate material handling equipment
• Receive product into NetSuite, against Purchase Order
• Report any discrepancies to purchasing@wavonline.com
• Scan packing list and attach to item receipt or purchase order in NetSuite
• All items must be received within NetSuite the same day they are physically received
• Inventory Management:
• Ensure all inventory is stored in a safe, neat and orderly manner
• Ensure all inventory is stored in the preferred or approved alternate bin locations
• Ensure all bin locations are clearly marked
• Outbound Shipping:
• Ensure accuracy of items picked compared to items on pick ticket
• Ensure proper and accurate packaging of all items
• Schedule shipment with appropriate carrier
• Ensure packing list is enclosed with all shipments
• Ensure proper shipping label is affixed to shipping package
• Material Handling and Packaging Equipment Use and Maintenance:
• Perform a safety check prior to using any material handling or packaging equipment
• Inform Warehouse Lead of anything requiring maintenance or repair
• Do not use any equipment that needs repair or is not safe to operate
• General warehouse housekeeping:
• Place garbage and recycling in appropriate receptacles as items are being unpackaged
• Sweep floors at the end of the day at minimum
• Replace all warehouse tools to their designated area at the end of each day; carts, brooms, material handling equipment


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