No goods may be returned to WAV without prior written authorization. Orders once accepted cannot be canceled without WAV prior written consent. Any item shipped back to us without an RMA number will be refused and returned at the shipper's expense.

How to request a return

Email rma@wavonline.com with the following. Requests missing any of this information cannot be processed.

The WAV sales order number or WAV invoice number

Part number(s)

Quantity for each part number

Serial number(s)

Reason for return

Condition of the item and its packaging (sealed, opened, used)

Our RMA team will review the request and, if approved, issue an RMA number and return instructions. Do not ship anything until you have received that RMA number in writing. Once we receive the items, allow 7 to 10 business days for inspection and testing, after which we will confirm the credit memo amount and timeline.

What governs the return

All returns are subject to the Return of Goods section of our Terms and Conditions:

Goods must be received by WAV with the original packing materials and cartons in like-new, re-sellable condition. Open-box items will not be accepted for credit.

Every permitted return must be accompanied by copies of the order, the invoice, and the RMA.

All returns are subject to a 25% restocking fee.

All returns are subject to in-house credit only.

Failed items still under the manufacturer's warranty follow a different path. Start with the manufacturer's RMA process linked below, then forward their approval to rma@wavonline.com with the same information listed above. Warranty claims are not returns for credit. If anything on this page conflicts with our Terms and Conditions , the Terms and Conditions control.