Shipping Policy

WAV can ship to virtually any address within the United States, primarily by United Parcel Service (UPS) and FedEx. In addition, we use multiple carriers for LTL freight shipments. Please note that there are restrictions on some products, and certain items may not be eligible for shipment to all locations. For international shipments, please contact our sales team.

Special order items and some items sent directly from our suppliers may take one to two business days to ship. Orders over 150 pounds or oversized items may ship freight. We will contact you with any additional shipping charges or if we need additional information to continue processing the order.

Shipment status can be tracked directly from our website by logging into your account. Please note that we occasionally ship from multiple warehouses, and your order may arrive in multiple boxes at different times. Shipments include a packing slip that details information about the contents. Order confirmation, shipment notices, and packing slips are emailed to the email address on the account and can also be retrieved by accessing your customer account.

WAV reserves the right to bill you for additional fees imposed by a freight carrier and incurred by WAV in conjunction with delivering the product to you. These additional fees include but are not limited to: extended area surcharge, address change or correction while in transit, oversize box surcharge, shipment intercept, hold for pickup at terminal, and any other fees billed to WAV by a freight carrier. WAV sends all shipments as No Signature Required unless the customer specifically requests otherwise.