Position Overview

The Inside Sales Representative supports revenue generation by managing accounts, assisting sales representatives, and ensuring customer requests are handled in a timely and accurate manner. This role is responsible for growing and managing assigned accounts and providing backup support to outside sales representatives. The Inside Sales Representative will use the WAV CRM system to create quotes, process orders and manage activity. Your efforts directly contribute to the company’s sales growth and customer satisfaction.

Essential Job Functions

• Promptly respond to customers with courtesy and respect
• Manage and support your assigned accounts with a focus on retention and growth.
• Achieve sales goals established by WAV.
• Provide backup support for sales representatives when they are traveling or out of office.
• Assist sales representatives with quotes, proposals, and follow-up as needed.
• Collaborate with Customer Solutions to ensure customer needs are met.
• Maintain accurate account information and activity in the CRM system.
• Proactively identify opportunities to upsell and cross-sell products and services.
• Be knowledgeable of product lines distributed by WAV.
• Attend in-house and supplier training.
• Maintain a proficient understanding of internal systems and processes.
• Reach out directly to manufacturers for DDO/PE price updates.
• Handle customer service issues, finding solutions to customer problems.
• Set up complex orders in the company’s ERP system.

Non-essential Job Functions

• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor’s degree preferred, or equivalent experience, plus a minimum of 3-5 years direct industry and sales experience of a technical product line.

Language Ability

Ability to respond effectively to the most sensitive inquiries or complaints. Excellent written and verbal skills. Ability to read, comprehend, and write simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to adapt to challenging situations as well as have the ability to balance, execute and prioritize both routine and analytical tasks. Ability to define problems, collect data, establish facts, and draw valid conclusions. Willingness, capability, and determination to solve problems and participate in team problem-solving and negotiations.

Computer Skills

Strong knowledge of MS Office products and experience using a CRM system. NetSuite experience preferred.

Certificates/Licenses Required

N/a

Other Skills/Abilities

• Excellent salesmanship, communication, and interpersonal skills; a consummate networker.
• Detail-focused and possesses strong organizational, analytical, and problem-solving skills.
• Self-starter who is independent and proactive.
• Able to work in a fast-paced environment.
• Able to work in a team environment with a positive attitude.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Supervisory Responsibilities

Does not require supervisory responsibility, but this position is expected to provide task and program direction and project supervision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment consists of an indoor, climate-controlled atmosphere. Noise level in the office is quiet to moderate. Noise level in the warehouse is moderate and occasionally loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position frequently requires the employee to stand, sit and walk. The employee is frequently required to use hands to finger, handle, or feel, reach with hands and arms, and talk/hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Travel

This job has limited travel requirements.