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People Make A Difference.
Driven, passionate and successful. Obsessed with creating stellar customer experiences. Geeked out on technology. Sound familiar? Then you’ve come to the right place.
Grow
Hone your talent. We help you develop the chops needed to take your skills to the next level.
Earn
Get what you deserve. We promote from within, reward hard work and compensate for excellence.
Play
Work hard, play hard. We host sporting events, cookouts and other fun activities throughout the year.
Give Back
Show love to your community. We help you give back with quarterly and annual charitable events.
Position Overview
The Warehouse Lead is responsible for coordinating and supervising all warehouse activities, acting as a backup for the Warehouse Manager in his or her absence in a manner consistent with the Company’s policies and service objectives.
Essential Job Functions
- Shipping/Receiving
- Supervise, coordinate, and assist with unloading inbound shipments, orderly and safe stacking of products, and picking and staging outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork on purchase orders and customer orders, ensuring that all product is properly identified and counted.
- Receive products in the Company’s ERP system and process item fulfillment for sales orders.
- Receive returned merchandise according to documented RMA process, process returns to vendors, and receive purchase orders upon receipt of replacement product.
- Inventory Management
- Assist with the planning and execution of scheduled physical inventory and cycle counts.
- Maintain preferred bins. Ensure the optimal utilization of space through warehouse consolidation. Rotate products as appropriate and assist with stock rotations.
- Labor Management
- In the absence of the Warehouse Manager, the Warehouse Lead will direct the operations of the warehouse staff to achieve prescribed objectives and goals.
- Quality
- Ensure inbound and outbound shipments are accurate and free of damage.
- Communication - Interact with Operations, Purchasing, Inside and Outside Sales, Human Resources, Accounting, Customers, and employees.
- Safety, Sanitation, and Security
- Maintain security of the warehouse. Conduct operations in a manner that promotes safety. Conduct operations in accordance with OSHA and Safety Data Sheet Standards
- Ensure proper safety training for all warehouse employees.
- Equipment
- Ensure the efficient and safe operation of all material handling equipment, radio frequency equipment, and computers.
- Conduct daily inspections of material handling equipment to ensure safe operation.
Position Overview
As a member of the WAV Finance team, the Technical Customer Service Associate is responsible to process Return Merchandise Authorizations (RMAs), provides consultative pre-sales technical support to the WAV sales teams, affiliates, and customers. Assists with warehouse shipping and receiving functions as required. In addition to reporting to WAV Controller, there is accountability to the Manager, Technical Operations and Warehouse Manager.
Essential Job Functions
- Qualifies RMA and technical support inquiries received via our support ticketing system (Zendesk), e-mail, or telephone.
- Generates RMA and technical support tickets in the support ticketing system.
- Troubleshoots, recreates, and escalates issues reported via RMA or technical support inquiries.
- Generates and issues RMA, replacement orders, and coordinates vendor RMA credits.
- Evaluates returned products, documents, and photographs any tampering of the product and/or product packaging. Updates the support ticketing system with evaluation results and supporting documentation.
- Maintains accurate inventory of all RMA products returned to WAV.
- Monitors, assigns, and grabs pre and post sales technical support tickets.
- Monitors ERP (NetSuite) dashboards for RMA, VRA, credit, and/or order updates. Updates ERP records as needed.
- Assists WAV sales team, affiliates, and customers with pre- and post-sales inquiries.
- Generates bill of materials (BOMs) based on the application requirements or competitive quotes.
- Assists with staging projects as needed.
- Creates and maintains process documents related to the Technical Customer Service Associate job functions.
- Assists the warehouse team as needed. Receives and verifies shipments, puts away products. Picks, packs, and ships orders.
- Executes closing procedure to ensure building is secured at end of shift.
- Assist with quarterly inventory.
- Performs and logs routine maintenance on any equipment and/or devices related to the Technical Customer Service Associate job functions.
- Some tasks require operating hand, electrical, and soldering tools, as well as mechanical and digital equipment, forklift, scissor lift, and pallet jack.
- Assists with local IT tasks as requested by the WAV IT team.
- Some tasks may require lifting packages up to 75 lbs.
- Any additional duties as assigned by management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong organizational, problem-solving, and analytical skills
- Strong communication and interpersonal skills.
- Tenacity and creative thinking, problem solving skills.
- Proficiency in MS Office applications including Excel and PowerPoint.
- Ability to thrive in a dynamic environment, shifting priorities quickly.
- Self-motivated, solutions driven, with ability to track and manage progress.
